Although both applications are great options, we would recommend Ninja Remote as the primary option, and TeamViewer as an alternative if Ninja Remote is not working.

The remote access login portal can be found by clicking the button below (also found at the top of this web page): The login page is pictured below:

There is no way to recover your existing password if forgotten, but a new password can be created. To reset your password and create a new one navigate to the "Remote Access Portal" to sign in and hit the "Forgot your password?" button (pictured below). This will send you a "Reset Password" email with a link to reset and create a new password for login (pictured below). If you have any difficulties with this process, please let us know.

If your device status is displaying "Not connected" that means one of four things: The device is turned off. The device is having hardware problems. The internet is out at your practice. The power is out at your practice. The only situation that can potentially be resolved remotely is #1. 1. The device is turned off If your device is simply turned off, you can attempt to power it on by pushing a "Wake up Device" command. You can do this by clicking the power button for the device displaying a "Not connected" status. See the example picture below (the "Wake up Device" button is circled in red): Not every device is able to respond to the "Wake up Device" command. If your device is able to respond to this "Wake up Device" command, the time it will need to respond, turn on, and be in a "Connected" status could vary. Refresh your page often to see if the device enters a "Connected" status. If the device is still displaying a "Not connected" status after waiting about 15 minutes, you may need someone to go onsite for further evaluation. If there are staff members on-site at your practice, they may be able to assist.

You cannot log in to TeamViewer directly. Your remote access account is not set up directly with TeamViewer. You will need to navigate to our remote access login portal instead. Please reference our "Where do I sign in?" FAQ for further instructions.

If you are trying to connect from a Mac computer using the TeamViewer remote access tool and are experiencing issues, try these troubleshooting steps: 1. Reboot your Mac computer Afterward, try launching a TeamViewer remote access connection again from the remote access portal. 2. Close TeamViewer and relaunch the application. Click TeamViewer and then Quit TeamViewer to close. Now, open Launchpad and select TeamViewer to relaunch. Now try launching a TeamViewer remote access connection again from the remote access portal. 3. Reinstall TeamViewer Uninstall TeamViewer by launching Finder, navigating to the Applications tab, locating the TeamViewer application and then dragging that to the Trash. You will probably be prompted for your password to finalize the removal of TeamViewer. If you see this prompt below after inputting your password, check the box by "Also delete configuration files" and then proceed by selecting the Uninstall button. You may be prompted for your password one more time. If so, please input it to continue. When completed you should see a message that looks something like the picture below: To reinstall TeamViewer please follow the TeamViewer - Setup and Use Guide found on this Remote Access page above the FAQ section.

The regular TeamViewer installer won't install on Chromebook's operating system. Instead, navigate to the Google Play Store on your Chromebook and search for TeamViewer. Download and install the TeamViewer Remote Control app. TeamViewer should be all set and ready to go for remote access now once installed.